SoulCX

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SoulCX

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Some of Our Services

Talent Guidance

Analytics & Insights

Talent Guidance

  • Geography Strategy
  • BPO Guidance
  • Skill based talent decisions to match customer needs
  • Performance/Vendor management
  • RFP Assistance

Tech Advisory

Analytics & Insights

Talent Guidance

  • Digital Transformation and Self Service Initiatives - lowering contacts and driving automation
  • Proven technology recommendations and implementation 
  • Innovative and cutting edge technology
  • AI Assistance
  • Technology Best Practices 

Analytics & Insights

Analytics & Insights

Analytics & Insights

  • Metric and measurement strategy - what's important and why are we measuring it
  • Traditional metrics vs. modern metrics
  • NPS, CSAT, VOC 



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