About SoulCX
Our Mission
Our Services
Our Mission
Elevate the customer experience industry: making CX less complex, well regarded, easier to navigate, and seen as a value center (not a cost center). We believe it goes back to: the closer your customers are to your product, the more useful your data is to drive stronger interactions. Connect the dots across your business!
Our Team
Our Services
Our Mission
Our team consists of experts in their field across the board. We want to cover every angle so we provide diverse thought and leave no stone unturned when it comes to CX. Customer experience starts with marketing and customer acquisition all the way through the maintenance and driving loyalty of that customer.
Our Services
Our Services
Our Services
We offer a range of services including transparency between brands and BPOs/Tech companies for partnerships (our reputation depends on it!), CX consulting, geographic recommendations, and thought leadership.
Stephanie Todd, Founder and CEO
Stephanie is a Community Creator and a CX Futurist. She works as a Strategic Advisor on behalf of her clients. Rooted from the customer perspective, she works with leaders to transform their entire business by driving customer focus across the business.
Stephanie has led some of the world’s largest organizations through strategic customer experience and digital transformations. Delivering innovation and growth. She has notably driven transformation for clients such as: UnitedHealth Group, Logitech, Marriott, FanDuel, Saks 5TH Avenue, Uber, DoorDash, Expedia, Chime, Netflix, and ADP.
Stephanie founded SoulCX to work with clients to get to the root cause of business challenges and create experiences based on the outcomes they want for their customers. Purely focused on what’s best for their business by working as an extension of the business but with a fresh set of eyes and unique approach at connecting the dots leveraging data.
Values and people are the differentiators in SoulCX. We are passionate about helping clients exceed their objectives. We work together to think differently and disrupt traditional methods with the perfect blend of talent and technology to deliver more seamless interactions.
Victoria Vallas, Head of MarTech Transformation
Victoria is a strategic marketing leader known for driving growth and innovation at global organizations. She combines her passion for technology with a deep commitment to shaping outstanding customer experiences. With hands-on experience across multiple industries, Victoria has a proven track record of building high-performing teams and crafting effective go-to-market strategies that seamlessly connect products with customers.
Her expertise spans international marketing, business development, and channel strategy. She excels at aligning product, UX/UI, and marketing to ensure that brand promises are consistently delivered at every touchpoint. Victoria seamlessly integrates these disciplines to create meaningful, end-to-end customer experiences that build loyalty and fuel market success.
Ali Lucia, Media Strategist & Communications Expert
Ali brings a rare blend of media expertise and strategic communications to help brands tell their story, influence culture, and drive meaningful change. With a foundation built over 15 years in television broadcasting, Ali has interviewed Fortune 500 executives, U.S. Senators and Congress members, as well as sports business leaders and professional athletes nationwide. Her work has been featured on Fox Sports, CBS, CNN, Big Ten Network, and NHL Network.
Transitioning from broadcast to brand strategy, Ali now helps organizations craft executive positioning, external thought leadership, and internal communications programs that align culture and messaging. She partners with companies to create communications strategies that not only resonate with customers but also inspire employees and transform culture from within.
Ali helps brands cut through the noise, tell the right story, and make an impact, both internally and externally.
Casey Harvey, Senior Solutions Architect & CX Strategist
Casey Harvey challenges the status quo and uncovers opportunities across every facet of a business. With over a decade of experience in global outsourcing solutions, sales enablement, and customer experience, she helps Fortune 500 companies design tailored solutions, craft compelling messaging, and drive meaningful results.
Expert in strategic content, solution design, proposal management, and brand positioning, Casey translates complex capabilities into clear, persuasive stories that engage audiences, elevate executives as thought leaders, and strengthen culture. She has successfully led high-profile initiatives, including global expansions and multi-million-dollar BPO opportunities.
Casey helps organizations rethink their narrative, create bold solutions, and communicate with clarity, turning strategy into impact.
Jason Lenzini, CF APMP, Process Experience
Jason, CF APMP, is a seasoned consultant with a rare ability to craft streamlined end-to-end sales and delivery processes where customers feel guided with clarity, transparency and matching expectations. With over 14 years of experience leading strategic sales initiatives for global BPO and CX providers, Jason works with organizations to craft compelling proposals, drive high-stakes pursuits, and translate sophisticated solutions into clear, value-driven messaging. His expertise spans end-to-end RFP management, executive-level storytelling, and CX-centric sales enablement — helping clients win and grow in competitive markets.
Certified through the Association of Proposal Management Professionals (CF APMP), Jason combines process discipline with creative agility to lead cross-functional teams, elevate win rates, and deliver polished, compliant submissions under pressure. He brings the structure, speed, and strategic insight needed to support deals and accelerate growth.
Need to Improve your CX and Drive Growth?
Whether you're mature and need to change things up, or you don't know where to start... SoulCX would love to talk with you to see if we would be the right fit to help your business be wildly successful together.
Speaking or Thought Leadership Opportunities?
If you're interested in having Stephanie speak, or if you would like to be featured on her upcoming webinar/podcast, please submit your contact details below.