MarCX Madness: 🏆Best CX in the World!
WOW!! #MarCXMadness 2025 is a wrap, and what an exciting and fun time!
Huge thanks to everyone who voted, shared, debated (passionately!), and helped us crown this year’s CX Champion. The competition is getting wilder every year as brands level up with #AI, #tech, and that good ol’ human touch to deliver seamless, frictionless, unforgettable experiences.
FanDuel does it again—back-to-back CHAMPS!
Trader Joe's came in hot and claimed second place.
And Zappos Family of Companies held it down in third with their iconic service.
2025 Winner: FanDuel
Let’s be real, CX isn’t judged by industry anymore. It’s judged by your last best experience. That means every brand is competing with the best of the best, every time. FanDuel continues to push the edge of innovation and focuses across the company on their customers.
2024 Winner: FanDuel
Ultimately one champion was crowned, FanDuel, and we couldn’t be happier for their entire team. Their core principle is obviously 💯, because truly “Everything Begins with the Customer”!
Congratulations to our MarCX Madness Winners!
FanDuel is our back-to-back winner!! They earned the title of best CX in the world through driving innovation, collaboration between product and CX, responsiveness, and a customer-first mindset. From seamless digital experiences to top-tier customer support. They've earned fans who love interacting with their brand!
